RETURN & REFUND POLICY

1. Eligibility for Returns

Due to the clinical nature of our skincare formulations, returns are accepted only for damaged, defective, or incorrectly shipped products. Items must be reported within 48 hours of delivery.

2. Return Process

To initiate a return, contact our support team at support@mesoesthetiic.com with your Order ID and photographs of the issue.

3. Refund Timelines

Approved refunds are processed to the original payment method within 5 to 7 business days.

4. Non-Returnable Items

Opened or used products, and professional-use-only items, are not eligible for return unless defective.