FREQUENTLY ASKED QUESTIONS
Find answers to common inquiries regarding our clinical treatments, ordering, and logistics.
Orders & Processing
Upon order placement, an electronic confirmation with your distinct Order ID is issued to your registered email address. You may also review order status in your account dashboard.
Order amendments may be possible before dispatch. Please contact our support team as soon as possible with your Order ID.
Shipping & Delivery
All skincare formulations are securely packaged in cushioned protective shippers to safeguard packaging integrity during transit.
Standard delivery typically takes 3 to 7 business days depending on your location.
Payment Options
We support secure online payments via UPI, Visa, Mastercard, and RuPay cards, as well as Cash on Delivery for eligible domestic pin codes.
Returns & Refunds
Due to the clinical nature of our products, returns are accepted only for damaged, defective, or incorrectly shipped items reported within 48 hours of delivery.